Client Challenges

• Complexity of application architecture contributed to site stability issues
• Maximize revenue of on-line channel by minimizing site outages
• Improve internal customer satisfaction by improving the stability of the eCommerce website

How Pierce Washington Helped

• Performed technology audit to identify root cause of site stability issues
• Mapped out and implemented comprehensive technology improvement plan that significantly reduced server outages
• Developed analytics and dashboards that enable Life to proactively monitor system performance and overall health

Results

• Server restarts reduced from an average of daily to monthly