Client Challenges

• Multiple ERP systems, complex orders, and multiple failure points in the integration architecture resulted in data inaccuracy
• Inaccurate data on eCommerce website was having an impact on user adoption
• Lack of adoption was impacting overall program goal to reduce cost by increasing web sales channel

How Pierce Washington Helped

• Identified root cause of data errors between ERP and eCommerce applications and put a comprehensive corrective plan in place
• Developed a master data architecture that presented customers with consistent information across 14 different ERP instances and 7 different ERP applications
• Developed dashboards and reports to measure data accuracy and provide executive visibility

Results

• 100,000+ messages passed between ERP and eCommerce systems daily
• Message accuracy is 99.99 percent
• User adoption increased to 95 percent of all orders in largest business unit (and 80 percent across the Enterprise)